Like explained in the “Speaker Problems” post, we were told through friends that the media group weren’t happy with our work at all, and were interested to see what the problem was as they weren’t replying to us over chat, so we were able to run into them in the editing suites to find out the problem.
As this later developed we found out that the problem was that the media group weren’t hearing what we had made, and so thought that we were being untruthful about the work we had done, which, from listening through the speakers that they were forced to work with, is very understandable.
We moved to the sound theatre for a final listen through and made any tiny tweaks that the group had in mind but over all they were shocked at just how different the film sounded through working speakers and were very apologetic for the misunderstanding.
This time the group officially stated that they were happy to sign off on the audio that we had made.